Shipping Policy

At Coghlan’s Store, we’re committed to getting your outdoor gear to you efficiently and ensuring your complete satisfaction with every adventure-ready product. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to get your gear adventure-ready:

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We stand behind our outdoor gear as firmly as we stand behind our adventurers. If your equipment doesn’t meet your wilderness expectations, our straightforward return process ensures you’re back on trail in no time.

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most items in their original condition (unused, with tags, and in original packaging). Some specialized outdoor equipment may have different requirements—see exceptions below.

How to Return or Exchange

Step 1: Initiate Your Return
Email our adventure support team at [email protected] with the following information:

Step 2: Receive Authorization
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions.

Step 3: Ship Your Return
Pack items securely in their original packaging and include all accessories. Affix the RMA number clearly on the package. Ship to:

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Processing

Once we receive and inspect your return:

• Timing: Refunds process within 3-5 business days after inspection
• Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

• Follow the standard return process above
• Include a note specifying your desired replacement item
• We’ll ship the new item once the return is received (additional charges may apply for price differences)

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Food items (due to perishable nature)
• Health & Safety equipment that has been opened or used (first aid items, protective gear)
• Insect Protection products that have been opened
• Custom or special order items (including personalized equipment)

Expedition Tip

Before your next outdoor adventure, inspect all gear upon arrival. This gives you the full 15-day window to address any issues while keeping your equipment in returnable condition.

Damaged or Defective Items

If your gear arrives damaged or defective:

• Contact us within 48 hours of delivery at [email protected]
• Include photos of the damage/defect and packaging
• We’ll arrange a prepaid return label if needed and expedite your replacement