Welcome to Coghlan’s Store FAQ! We’re here to help you with any questions about our outdoor gear, shipping, returns, and more. Adventure awaits – let’s get you prepared!

Product Questions

What types of outdoor products do you offer?
We specialize in high-quality outdoor adventure gear including camping equipment (tents, sleeping bags, camp furniture), water sports gear (canoes & kayaks), climbing equipment, outdoor lighting, snow sports gear, and essential accessories like insect protection and health & safety items.
How do I choose the right outdoor gear for my adventure?
Consider your adventure type (camping, climbing, water sports), duration, weather conditions, and group size. Our product descriptions include recommended uses, or you can email our adventure-ready customer service team for personalized recommendations.
Are your products durable for extreme outdoor conditions?
Absolutely! We select products that meet rigorous outdoor standards. From durable climbing gear to weather-resistant camp kitchens, all our products are designed to withstand the demands of outdoor adventures.

Shipping & Delivery

Where do you ship to?
We ship worldwide from our Colorado headquarters, excluding some Asian and remote regions. During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two reliable options:
Standard Shipping (DHL/FedEx): $12.95, arrives in 10-15 business days after 1-2 day processing
Free Shipping (EMS): Free on orders over $50, arrives in 15-25 business days after 1-2 day processing
How is my outdoor gear packaged for shipping?
We use adventure-ready packaging tailored to your items. Fragile gear like camp furniture gets extra protection, while durable items are securely packed for their journey to your next expedition.

Returns & Exchanges

What’s your return policy?
We stand behind our products with a 15-day return window from delivery date. If any item doesn’t meet your expectations, simply initiate a return through our customer service team.
How do I return an item?
Email our customer service at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout worldwide.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store full payment details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders, save preferences, and check out faster on future adventures.

Contact & Support

How can I contact customer service?
Our adventure-ready support team is available at [email protected]. We typically respond within 24 hours, faster than you can plan your next expedition!
What’s your physical address?
Coghlan’s Store is headquartered at:
3145 19th Avenue Court, Greeley, US 80631
Can I track my order?
Yes! You’ll receive tracking information as soon as your adventure gear leaves our warehouse. Follow your package every step of the way to your next great outdoor experience.

At Coghlan’s Store, we don’t just deliver packages – we deliver possibilities for your next great adventure. If you have any other questions, our team is always ready to help you prepare for the outdoors!